Privacy Policy
Effective Date: August 4, 2026
Last Updated: August 4, 2026
Suds Squad Pressure Washing LLC (“Suds Squad,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, telephone communications, text-messaging program, and services.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit sudssquad217.com, request an estimate, communicate with us, subscribe to text messages, or use our services.
Your use of our website and communication features is also governed by our Terms & Conditions.
1. Business Information
Suds Squad Pressure Washing LLC
1505 S. 11th St.
Marshall, Illinois 62441
Phone: (217) 293-2348
Email: sudssquad217@gmail.com
Owner: Jason Nebergall
2. Information We Collect
We may collect information that you voluntarily provide to us, including:
First and last name
Email address
Telephone or mobile number
Service address or project location
Property and project information
Services requested
Preferred contact method
Appointment or scheduling information
Photographs or descriptions of the property
Messages, questions, and other information submitted through our forms or chat system
Records of your consent to receive communications
Communications between you and Suds Squad
We may also collect certain information automatically when you use our website, including:
Internet Protocol address
Browser type
Device type
Operating system
Referring website
Pages visited
Date and time of visits
General geographic information
Website interactions
Form and conversion activity
Cookie and analytics information
We do not intentionally collect Social Security numbers, financial account credentials, medical information, biometric information, or other highly sensitive personal information through our general website forms.
Please do not submit sensitive personal information through the website, chat widget, email, or text message.
3. How We Collect Information
We may collect information through:
Website contact and estimate-request forms
Website chat or messaging widgets
Telephone calls
Text messages
Email communications
Appointment and scheduling tools
Customer-service interactions
Analytics and cookie technologies
In-person estimates and service visits
Reviews, surveys, or feedback
Advertising or lead-generation platforms when you choose to contact us through those platforms
Your submission of information through the website is also subject to the acceptable-use and communication provisions described in our Terms & Conditions.
4. How We Use Information
We may use personal information to:
Respond to questions and estimate requests
Contact you about requested services
Schedule, confirm, reschedule, or cancel appointments
Provide estimates and service information
Perform and manage requested services
Send appointment reminders and service notifications
Respond to missed telephone calls
Provide customer support
Follow up regarding an estimate or completed service
Send marketing messages when you have provided the required consent
Request feedback or reviews
Maintain customer and communication records
Improve our website, services, advertising, and customer experience
Measure website traffic and marketing performance
Protect against fraud, misuse, or security threats
Comply with legal, regulatory, tax, insurance, or recordkeeping requirements
Enforce our agreements and protect our legal rights
Additional rules governing estimates, website use, communications, and service requests are described in our Terms & Conditions.
5. Text Messaging and SMS Consent
Suds Squad may offer both informational and marketing text-message programs.
Informational and Service Messages
With appropriate consent, informational messages may include:
Responses to quote or service requests
Missed-call follow-ups
Appointment confirmations
Appointment reminders
Scheduling updates
Arrival notifications
Estimate follow-ups
Service-status notifications
Customer-support messages
Billing or account-related communications
Marketing Messages
When you separately consent to marketing texts, messages may include:
Promotional offers
Seasonal service reminders
Discounts
Service announcements
Special offers
Requests to schedule future services
Other marketing communications from Suds Squad
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. You may request assistance by replying HELP, calling (217) 293-2348, or emailing sudssquad217@gmail.com.
We may send one non-promotional confirmation message after processing an opt-out request. You may also revoke consent through another reasonable method that clearly communicates your desire to stop receiving messages.
Opting out of marketing messages does not prevent Suds Squad from contacting you through non-marketing methods when reasonably necessary to respond to a request, perform a service, address an account matter, or comply with law, provided such contact is legally permitted.
For additional information about the operation of our SMS program, carrier limitations, message delivery, telephone-number changes, and user responsibilities, please review the Text Messaging Terms in our Terms & Conditions.
6. Mobile Information and Messaging Data
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes.
Text-message originator opt-in data and consent will not be sold, rented, transferred, or shared with third parties for their marketing or promotional purposes.
We may provide mobile information to vendors and service providers that help us operate our communications systems, but only as necessary to:
Deliver messages
Maintain consent records
Provide customer support
Operate our customer relationship management system
Prevent fraud or abuse
Maintain communication security
Comply with legal requirements
These service providers may include telecommunications providers, messaging platforms, website providers, customer-management systems, hosting providers, analytics providers, and other vendors supporting essential business functions.
These providers are permitted to use information only to perform services for Suds Squad or as legally required.
Additional conditions governing participation in our text-messaging program are available in our Terms & Conditions.
7. SMS Consent Records
We may maintain records related to text-message consent, including:
The telephone number provided
The date and time consent was given
The consent language displayed
The form, webpage, chat widget, or other method used
The type of messages authorized
IP address or device information, when available
Opt-out requests
Message history
Message-delivery information
These records may be retained to administer the messaging program, demonstrate consent, resolve disputes, and comply with applicable laws, carrier rules, and registration requirements.
8. Cookies and Analytics
Our website may use cookies, pixels, tags, local storage, and similar technologies to operate the website and understand how visitors use it.
These technologies may help us:
Remember website preferences
Maintain website security
Measure website traffic and engagement
Identify popular pages
Determine how visitors found the website
Measure form submissions and telephone calls
Improve advertising and marketing performance
We may use analytics and advertising services provided by companies such as Google or similar providers. These providers may collect device, browser, interaction, and general-location information according to their own privacy practices.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Your continued use of the website is also subject to the website-use provisions in our Terms & Conditions.
9. How We Share Information
We may disclose information to service providers that assist us with:
Website hosting and maintenance
Customer relationship management
Telephone and text-message communications
Email delivery
Appointment scheduling
Analytics and performance measurement
Form processing
Data storage and backup
Advertising and lead management
Payment or invoicing services
Fraud prevention and security
Professional accounting, insurance, or legal services
We may also disclose information:
With your direction or permission
To complete a requested service
To comply with a subpoena, court order, or legal process
To respond to lawful government requests
To investigate fraud, abuse, threats, or security incidents
To protect Suds Squad, our customers, or others
In connection with a merger, sale, financing, reorganization, or transfer of business assets
We do not sell personal information in exchange for money.
We do not share SMS consent information with unaffiliated third parties for their independent marketing or promotional purposes.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.
These safeguards may include:
Access controls
Account-security measures
Reputable hosting and software providers
Backups
Security monitoring
Limited access to customer information
No website, storage system, email system, or transmission method can be guaranteed to be completely secure. You provide information electronically at your own risk.
11. Data Retention
We retain personal information for as long as reasonably necessary to:
Respond to your request
Provide services
Maintain customer and business records
Document communications and consent
Meet legal, tax, insurance, or accounting obligations
Resolve disputes
Enforce agreements
Protect against fraud or abuse
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to legal and operational requirements.
12. Your Privacy Choices
You may contact us to:
Ask what personal information we maintain about you
Request correction of inaccurate contact information
Request deletion of certain information
Withdraw marketing consent
Update your communication preferences
Ask questions about our privacy practices
Requests may be submitted by:
Phone: (217) 293-2348
Email: sudssquad217@gmail.com
We may need to verify your identity before completing a request. Certain information may be retained when required for legal, security, accounting, dispute-resolution, consent-verification, or recordkeeping purposes.
SMS opt-out requests are also governed by the Text Messaging Terms in our Terms & Conditions.
13. Email Marketing
You may unsubscribe from promotional emails by using the unsubscribe instructions included in the email or contacting us directly.
Even after unsubscribing from promotional email, we may continue sending non-promotional communications related to an existing request, appointment, estimate, transaction, or service.
14. Children’s Privacy
Our website and services are intended for adults seeking property-cleaning services. They are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that personal information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
15. Third-Party Websites and Services
Our website may include links to websites, social media platforms, review platforms, maps, payment providers, scheduling systems, or other services operated by third parties.
We are not responsible for the privacy, security, availability, content, or data-handling practices of third-party websites.
Review the privacy policies and terms of those services before providing personal information.
Additional disclaimers concerning third-party websites and services are provided in our Terms & Conditions.
16. Do Not Track Signals
Some browsers offer “Do Not Track” settings. Because there is not a universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.
You may still control cookies through your browser settings and any available website consent controls.
17. Security Incidents and Legal Compliance
If personal information is involved in a security incident, Suds Squad will evaluate the incident and take actions reasonably required by applicable law.
We may cooperate with our technology providers, insurers, legal advisors, law enforcement agencies, regulators, and affected individuals when appropriate.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, communication programs, or legal obligations.
The revised policy will be posted on this page with an updated “Last Updated” date.
Your continued use of the website after a revision is also subject to the amendment provisions in our Terms & Conditions.
19. Contact Us
Questions or requests regarding this Privacy Policy may be directed to:
Suds Squad Pressure Washing LLC
1505 S. 11th St.
Marshall, Illinois 62441
Phone: (217) 293-2348
Email: sudssquad217@gmail.com
For rules governing use of our website, estimate requests, chat features, text-messaging program, and other communications, please review our Terms & Conditions.